FAQ
When will my account be charged?
When you order, you only pre-authorise the payment. You are only actually charged for the order when the products are dispatched.
In what currency will I be charged?
The transactions and prices of the products are always calculated in the local currency of the delivery country of the order. The prices always include VAT.
My payment was not accepted: what happened?
If you used a credit card, carefully check the information that you entered: the number, the card type selected and the expiration date. If the payment is declined again, please contact our Customer Services Department who will provide you more detailed help.
Is shopping on this website safe?
The highest levels of security in the protection of personal and payment data are guaranteed thanks to a secure connection using SSL/TLS certificates to protect the information of each user.
Do I need register to complete the purchase?
No, you do not need be registered on our site to make purchases.
However, registration is fast, free, safe and gives you many advantages:
Amendments can be made before the warehouse has processed the order.
If you’ve changed your mind, we suggest that you contact Customer Service immediately and they will check the status of your request.
How can I check the shipping status?
In the order confirmation email there is the Tracking Number, a code that allows you to track the package in real time on the courier website.
If you are a registered user, you can follow your order directly from the "My Orders" section.
When you order, you only pre-authorise the payment. You are only actually charged for the order when the products are dispatched.
In what currency will I be charged?
The transactions and prices of the products are always calculated in the local currency of the delivery country of the order. The prices always include VAT.
My payment was not accepted: what happened?
If you used a credit card, carefully check the information that you entered: the number, the card type selected and the expiration date. If the payment is declined again, please contact our Customer Services Department who will provide you more detailed help.
Is shopping on this website safe?
The highest levels of security in the protection of personal and payment data are guaranteed thanks to a secure connection using SSL/TLS certificates to protect the information of each user.
Do I need register to complete the purchase?
No, you do not need be registered on our site to make purchases.
However, registration is fast, free, safe and gives you many advantages:
- Receive updates on your order and check past purchases;
- Save your delivery preferences;
- Request returns and check your refunds online;
- Receive exclusive updates from the world of Intrend.
Amendments can be made before the warehouse has processed the order.
If you’ve changed your mind, we suggest that you contact Customer Service immediately and they will check the status of your request.
How can I check the shipping status?
In the order confirmation email there is the Tracking Number, a code that allows you to track the package in real time on the courier website.
If you are a registered user, you can follow your order directly from the "My Orders" section.